Reviews before contacting the rep especially potentially negative is poor judgment.
I had a guy once on google post “Got one steak that wasn’t that great after 7 years, I am never purchasing again”. Then 3 months later he emails me looking for a fix. I mentioned that he slammed me on google without even talking to me first, because I would have fixed it for sure, and if he deletes the comment I will fix the issue for him.
Truthfully I thought he could go fuck himself, but I will always right a wrong. Mistakes happen.
I had a guy once on google post “Got one steak that wasn’t that great after 7 years, I am never purchasing again”. Then 3 months later he emails me looking for a fix. I mentioned that he slammed me on google without even talking to me first, because I would have fixed it for sure, and if he deletes the comment I will fix the issue for him.
Truthfully I thought he could go fuck himself, but I will always right a wrong. Mistakes happen.
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