I won an auction just recently that Nordic Fusion held and I tracked the package and it ended up delivered in Calgary not in NB. So I got a hold of NF (Nordic Fusion) and told him the situation and he said he will fix the problem. Within a week I had my stuff and a smile on my face. I like bidding on auctions as it helps the Canadian Brawn site out and I like to see what other types of gear is out there. I am really happy with NF's service so far... and I hate when Canada Post screws up deliveries cause I have seen it happen to many times. I have had to hound them for weeks if i go on-line and open a ticket. Our local main office is good and resolves problems quickly. I will be trying a few of the items NF sent and will be letting some of my friends try others and I will report back. I was quite impressed with NF re shipment, I do know that it cost him extra time and money which nobody wants. Canada post costs people so much in head aches and lost or stolen shipments that they should just go away and let private shippers take over and do the job a lot better. I do have to say his labels are really professional and one of the best ones I have seen so far.